88h Casino Privacy
Policy

1. Introduction & Scope

88h Casino ("88h") is an online gaming platform operating at 88h.one, serving players in the Republic of the Philippines under PAGCOR regulatory oversight. As a data controller, 88h is responsible for the personal data of all registered players and website visitors.

This Privacy Policy applies to all personal data collected through the 88h website at 88h.one, including data collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and marketing communications. It applies to all players located in the Philippines, including those in 🇵🇭 Manila, 🇵🇭 Cebu City, 🇵🇭 Davao City, 🇵🇭 Quezon City, 🇵🇭 Makati, and all other Philippine cities and provinces.

This Privacy Policy should be read together with the 88h Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Data We Collect

88h Casino collects personal data from players through several channels. The categories of personal data we collect, and the context in which each is collected, are set out in the table below:

88h does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information, except where a player voluntarily discloses health-related information in the context of a responsible gaming request.

3. How We Use Your Data

88h Casino uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 88h player account, including verifying your identity and age (21+) as required by Philippine gaming regulations;
• Payment Processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to detect and prevent payment fraud;
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations under the Anti-Money Laundering Act (AMLA), and reporting obligations to Philippine authorities;
• Platform Operation: To deliver, maintain, and improve the 88h gaming platform, including personalizing your gaming experience and resolving technical issues;
• Customer Support: To respond to your inquiries, complaints, and support requests through live chat and email;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and administer deposit and loss limits;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the 88h platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time;
• Analytics and Improvement: To analyze platform usage patterns and improve the design, functionality, and content of the 88h platform.

88h will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), 88h Casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 88h — specifically, to operate your player account, process payments, and deliver gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AMLA reporting requirements, and NPC data privacy regulations;
• Legitimate Interests: Processing is necessary for 88h's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms;
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Cookies & Tracking Technologies

88h Casino uses cookies and similar tracking technologies on the 88h.one website to enhance your experience, maintain your session, and analyze platform usage. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the operation of the 88h platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality;
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to provide a more personalized experience;
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the 88h platform, helping us identify areas for improvement. These cookies do not identify you personally;
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of 88h marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the 88h platform. For detailed information about the specific cookies used by 88h, please refer to our Cookie Notice, available within the platform's account settings.

6. Data Sharing & Disclosure

88h Casino does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals. These providers are bound by their own privacy policies and Philippine financial regulations;
• Identity Verification Providers: Third-party KYC service providers engaged by 88h to verify player identity and age in compliance with PAGCOR requirements and AMLA obligations;
• Technology and Platform Providers: Cloud hosting, cybersecurity, and software providers who process data on 88h's behalf under strict data processing agreements that prohibit independent use of your data;
• Game Content Providers: Licensed game studios and content providers whose games are available on the 88h platform. These providers may receive anonymized gameplay data for technical and licensing purposes only;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation;
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required pursuant to a valid legal order, warrant, or subpoena issued by a competent Philippine court or authority.

7. Data Retention

88h Casino retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 88h, plus a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements;
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLA and PAGCOR regulations;
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process;
• Customer Support Records: Retained for three (3) years from the date of the last support interaction;
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, as evidence of the consent given;
• Technical and Usage Data: Retained for up to twenty-four (24) months from collection, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, 88h will securely delete or anonymize your personal data in accordance with NPC guidelines on data disposal.

8. Data Security

88h Casino implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: AES-256 encryption for data at rest; TLS 1.3 for all data in transit between your device and 88h servers;
• Access Controls: Role-based access controls ensuring that only authorized 88h personnel with a legitimate need can access player personal data;
• Two-Factor Authentication: Available for all player accounts and mandatory for 88h staff accessing player data systems;
• Regular Security Audits: Periodic penetration testing and vulnerability assessments conducted by independent cybersecurity specialists;
• Incident Response: A documented data breach response plan, including notification procedures to the NPC and affected players within the timeframes required by RA 10173;
• Staff Training: Regular data privacy and security training for all 88h employees who handle personal data.

While 88h takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your 88h account credentials. If you suspect unauthorized access to your account, please contact 88h support immediately via live chat.

9. Your Rights Under RA 10173

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 88h Casino:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy;
• Right of Access: The right to request a copy of the personal data 88h holds about you, along with information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data 88h holds about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 88h's legal retention obligations under AMLA and PAGCOR regulations;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please submit a written request to 88h's Data Protection Officer using the contact details provided in Section 13. 88h will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

10. Children's Privacy

If 88h becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data collected, and report the matter to PAGCOR as required by our licensing conditions.

If you are a parent or guardian and believe that a minor under your care has registered an 88h account or provided personal data to 88h, please contact our Data Protection Officer immediately using the contact details in Section 13. We will take prompt action to investigate and resolve the matter.

11. Cross-Border Data Transfers

In the course of operating the 88h platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where 88h's cloud hosting infrastructure or third-party service providers are located outside the Philippines.

Where such cross-border transfers occur, 88h ensures that appropriate safeguards are in place to protect your personal data in accordance with RA 10173 and NPC regulations on cross-border data transfers. These safeguards may include:

• Data processing agreements incorporating NPC-approved standard contractual clauses;
• Transfers to countries recognized by the NPC as providing an adequate level of data protection;
• Binding corporate rules where data is transferred within a corporate group.

You may request information about the specific safeguards applicable to any cross-border transfer of your personal data by contacting our Data Protection Officer.

12. Changes to This Privacy Policy

88h Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — 88h will provide advance notice to registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect.

Your continued use of the 88h platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree to the revised Policy, you must stop using the 88h platform and may request account closure by contacting our support team.

13. Contact & Data Protection Officer

88h Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact the 88h DPO through the following channels:

• Live Chat: Available daily from 8:00 AM to 12:00 MN Philippine Standard Time (GMT+8), accessible from any page on the 88h platform — select "Privacy / Data Request" from the support menu;
• Email: [email protected] (plain text — not a clickable link)

Please include your full name, registered email address, and a clear description of your request or concern. 88h will acknowledge all privacy-related inquiries within two (2) business days and provide a substantive response within fifteen (15) business days.

If you are not satisfied with 88h's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines: